If a user within your organisation is having trouble logging in with their credentials, you can reset their password to assist them
1. Locate the user's profile via the user tab
2. Once in the user's profile, click on the three dots in the 'User Information' section of the profile, and click 'reset password'
3. The user will then be sent an email with a temporary password to access their account
4. When the user enters the temporary password successfully, they will be prompted to set a new password to log in.