Removing a participant

To offboard a participant or site, there are 3 steps that need to be completed: 

1. Withdraw all funds from the wallet
2. Archive the wallet
3. Un-link the participant from your organisation

1. Withdrawing funds

If there is a remaining balance in the wallet, it is a good practice to remove it and return it t your bank account or to the participant. 

To withdraw funds, please fill out this form. 

A member of our team will process the withdrawal within 24 hours and return the funds after they have confirmed it with a Super Admin of the account. 

Note: If you are withdrawing 

2. Archive the wallet 

1. Login to the hub here
2. Go to 'wallets'
3. Find the wallet you want to archive and then press the pencil button to open up the wallet
4. Press the turn on the switch that say "Archive" in the wallet information card

3. Unlink Participant

1. Go to the "users" section
2. Find the user you want to unlink
3. Press the unlink button

Note: If you unlink the wrong user, you can reconnect them by pressing "Connect User" in the top right hand of the page.