What are the card PIN's used for?
Every VISA card comes with a unique 4 digit PIN that you should keep secret. This card PIN allows you to make transactions >$100 and withdraw cash.
What is the PIN?
Every card will come with a card PIN in a separate letter. When you get your card you can also change your PIN while in the app or on the SpendAble hub.
I'm a participant, How do I change my PIN?
You can change the PIN of your card from within the app. Here is a visual guide on how to change it.
I'm a supporter, How do I change the PIN of the card I am using?
You can change the PIN of the card you are using by simply setting a new temporary PIN in the app. Here is a guide to set a temporary PIN in the app
I'm a Super Admin, how do I change the PIN's of cards in our organisation?
You can change the PIN of any card in your organisation from the SpendAble Hub. Here is a visual guide on how to change any card PIN.
I keep getting incorrect PIN at the machine or POS
If you are getting this message then it means you are using the wrong PIN. To fix this issue you can:
- Confirm you are using the correct card and PIN
- Update the PIN for the card you are holding in the app
- Ask your super admin to update the card PIN in the SpendAble Hub
- Call the support line (1800 519 530) so they can support you to update your PIN and complete the transaction.
What happens if I use the wrong PIN too many times?
If you use the wrong PIN 3 times in an ATM it will swallow your card.
If you use the wrong PIN too many times in a store they may need to confiscate the card or the card could be temporarily blocked for 3 hours.