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Frequently Asked Questions

I've forgotten my password How to move money between my wallets I've lost my card I have a question about transactions

I'm a PARTICIPANT or PARENT setting up SpendAble for the first time

Deposit money to your SpendAble Account I need participant or parent support Making your first transaction Order cards Read this first Setting up your SpendAble Account

I'm a PROVIDER setting up SpendAble for the first time

Read this first Set up your organisation Ordering Cards Depositing Money Using your SpendAble card View your transactions Add parents & guardians Get more support!

I'm a Participant

It's my first time using SpendAble for participants How do I deposit money? I need to pay for something What transaction details can I see? What is my PIN or Password? I need participant support

I'm a support worker

It's my first time using SpendAble as a support worker I need to pay for a participant I need to add receipts and see transactions What is the password or PIN of the card? I need support

I'm a Super Admin

Manage Utilities and Group Payments Manage Your Users Manage your cards Manage your transactions Manage your wallets Managing Financial Management Plans

I'm a Operations Manager

It's my first time using SpendAble as an Operations Manager Managing access to money Reviewing transactions

I'm a parent or guardian

View transactions What is SpendAble?

I'm a provider using the SpendAble Free Plan

It's my first time using SpendAble Free Manage Users Manage cash wallets Transactions
  • I'm a support worker
  • It's my first time using SpendAble as a support worker
It's my first time using SpendAble as a support worker

Download the SpendAble app for Support Workers

Where to download the SpendAble app and how to access SpendAble as a support worker

How to access money to pay

Learn how to access money you've been given permission to spend so you can pay using SpendAble

How to change your app log in pin

Want to update the 4 digit pin you've set to log in to your app?  Read this article

How to check how much money is available before I pay on behalf of a participant

Check your clients budget so you are confident to pay

How to log into the SpendAble Support Worker App for the first time

Everything you need to know to access your account for the firs time

How to switch between the participants I support to pay

Supporting multiple participants with your SpendAble account?  Here's how to switch between different clients to pay for them

How to upload receipts when I pay on behalf of someone

Learn the simple and easy process to submit receipts when you make a payment

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