Logo
Submit a ticket
Submit a ticket

Frequently Asked Questions

I've forgotten my password How to move money between my wallets I've lost my card I have a question about transactions

I'm a PARTICIPANT or PARENT setting up SpendAble for the first time

Deposit money to your SpendAble Account I need participant or parent support Making your first transaction Order cards Read this first Setting up your SpendAble Account

I'm a PROVIDER setting up SpendAble for the first time

Read this first Set up your organisation Ordering Cards Depositing Money Using your SpendAble card View your transactions Add parents & guardians Get more support!

I'm a Participant

It's my first time using SpendAble for participants How do I deposit money? I need to pay for something What transaction details can I see? What is my PIN or Password? I need participant support

I'm a support worker

It's my first time using SpendAble as a support worker I need to pay for a participant I need to add receipts and see transactions What is the password or PIN of the card? I need support

I'm a Super Admin

Manage Utilities and Group Payments Manage Your Users Manage your cards Manage your transactions Manage your wallets Managing Financial Management Plans

I'm a Operations Manager

It's my first time using SpendAble as an Operations Manager Managing access to money Reviewing transactions

I'm a parent or guardian

View transactions What is SpendAble?

I'm a provider using the SpendAble Free Plan

It's my first time using SpendAble Free Manage Users Manage cash wallets Transactions

I'm a Operations Manager

It's my first time using SpendAble as an Operations Manager

Learn the ropes as an Operations Manager using SpendAble

Managing access to money

Learn how to add and remove support worker access to client money

Reviewing transactions

Learn how to review spending and evidence for transactions

Articles in this category

Add receipts and photos to transactions

Do you need to upload receipts or photos of a transaction for someone?  Here's how to do it from your Operations Manager account

How to add and remove staff access to funds

If you need to adjust which client or business funds a staff member can access, follow these simple steps

How to search, filter or download transactions

Here's how to use filters when looking for certain transactions or if you need to prepare a statement

What details are on transactions?

See what information you have available to you when a transaction is made using SpendAble

How to log in to your Operations Manager account

Firs time here?  Here's how to log in

How to view sites within my remit

How to view and manage the sites within your remit as an Operations Manager in SpendAble

How to view the participants within my care

Here's how to see a list of all the participants you have access to support and oversee in SpendAble

How to view transactions in SpendAble

Here's how to view the transactions done by participants and support workers

Footer Logo

Help Center

Help Center

© 2025 - Help Center

Powered by SimpleBase