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Frequently Asked Questions

I've forgotten my password How to move money between my wallets I've lost my card I have a question about transactions

I'm a PARTICIPANT or PARENT setting up SpendAble for the first time

Deposit money to your SpendAble Account I need participant or parent support Making your first transaction Order cards Read this first Setting up your SpendAble Account

I'm a PROVIDER setting up SpendAble for the first time

Read this first Set up your organisation Ordering Cards Depositing Money Using your SpendAble card View your transactions Add parents & guardians Get more support!

I'm a Participant

It's my first time using SpendAble for participants How do I deposit money? I need to pay for something What transaction details can I see? What is my PIN or Password? I need participant support

I'm a support worker

It's my first time using SpendAble as a support worker I need to pay for a participant I need to add receipts and see transactions What is the password or PIN of the card? I need support

I'm a Super Admin

Manage Utilities and Group Payments Manage Your Users Manage your cards Manage your transactions Manage your wallets Managing Financial Management Plans

I'm a Operations Manager

It's my first time using SpendAble as an Operations Manager Managing access to money Reviewing transactions

I'm a parent or guardian

View transactions What is SpendAble?

I'm a provider using the SpendAble Free Plan

It's my first time using SpendAble Free Manage Users Manage cash wallets Transactions
  • I'm a PROVIDER setting up SpendAble for the first time
  • Using your SpendAble card
Using your SpendAble card

Paying with a support worker card

Learn about using a support worker card for purchases and payments

Paying using the participant card

Learn about the process for participant's paying using their own cards

My Support workers card isn't working: Troubleshooting guide

Read this troubleshooting guide to understand some of the common reasons why your card isn't working when you try to pay. 

My participant card is not working when I try to pay: Troubleshoot guide

Read this to understand the common reasons why your participant card is not working.

Internal transfer for joint participant expenses (SIL/Group expenses)

Learn about how to use internal transfers to make joint expenses from multiple participants quick, easy and accountable. 

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