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Frequently Asked Questions

I've forgotten my password How to move money between my wallets I've lost my card I have a question about transactions

I'm a PARTICIPANT or PARENT setting up SpendAble for the first time

Deposit money to your SpendAble Account I need participant or parent support Making your first transaction Order cards Read this first Setting up your SpendAble Account

I'm a PROVIDER setting up SpendAble for the first time

Read this first Set up your organisation Ordering Cards Depositing Money Using your SpendAble card View your transactions Add parents & guardians Get more support!

I'm a Participant

It's my first time using SpendAble for participants How do I deposit money? I need to pay for something What transaction details can I see? What is my PIN or Password? I need participant support

I'm a support worker

It's my first time using SpendAble as a support worker I need to pay for a participant I need to add receipts and see transactions What is the password or PIN of the card? I need support

I'm a Super Admin

Manage Utilities and Group Payments Manage Your Users Manage your cards Manage your transactions Manage your wallets Managing Financial Management Plans

I'm a Operations Manager

It's my first time using SpendAble as an Operations Manager Managing access to money Reviewing transactions

I'm a parent or guardian

View transactions What is SpendAble?

I'm a provider using the SpendAble Free Plan

It's my first time using SpendAble Free Manage Users Manage cash wallets Transactions
  • I'm a support worker
  • I need to pay for a participant
I need to pay for a participant

How to check if you're connected to a participants funds to pay

Not sure if you have access to the money of a client you're supporting?  Here's how to check

How to check the wallet balance to make sure enough money is available to spend

Learn how to find a participants balance so you can be sure there is enough money to pay

How to use a support worker card to make a payment

Learn how to use your clients' support worker debit card to pay on their behalf with your SpendAble account

I can't see the card I'm holding as an option when I'm checking out funds

Can't see your card when accessing money?  Read this article

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