Logo
Submit a ticket
Submit a ticket

Frequently Asked Questions

I've forgotten my password How to move money between my wallets I've lost my card I have a question about transactions

I'm a PARTICIPANT or PARENT setting up SpendAble for the first time

Deposit money to your SpendAble Account I need participant or parent support Making your first transaction Order cards Read this first Setting up your SpendAble Account

I'm a PROVIDER setting up SpendAble for the first time

Read this first Set up your organisation Ordering Cards Depositing Money Using your SpendAble card View your transactions Add parents & guardians Get more support!

I'm a Participant

It's my first time using SpendAble for participants How do I deposit money? I need to pay for something What transaction details can I see? What is my PIN or Password? I need participant support

I'm a support worker

It's my first time using SpendAble as a support worker I need to pay for a participant I need to add receipts and see transactions What is the password or PIN of the card? I need support

I'm a Super Admin

Manage Utilities and Group Payments Manage Your Users Manage your cards Manage your transactions Manage your wallets Managing Financial Management Plans

I'm a Operations Manager

It's my first time using SpendAble as an Operations Manager Managing access to money Reviewing transactions

I'm a parent or guardian

View transactions What is SpendAble?

I'm a provider using the SpendAble Free Plan

It's my first time using SpendAble Free Manage Users Manage cash wallets Transactions
  • I'm a PROVIDER setting up SpendAble for the first time
  • Set up your organisation
Set up your organisation

Sign Up Your Super Admin

You're the first user to sign up. Get the tips and tricks here

Create Your Organisation

During the onboarding you will need to set up your organisation

Add Your Participants

Learn how to set up your participant users 

What are wallets?

Understand what wallets are and how they are used

How do I add a wallet?

Learn how to add a wallet for a participant

How to set up a SIL house for joint expenses?

You can set up a SIL house to manage joint contribution funds for items such as groceries & utilities.

How do I set up a business expense account and order a card?

Learn how to set up an account so that you can use SpendAble to track expenses within the business

Footer Logo

Help Center

Help Center

© 2025 - Help Center

Powered by SimpleBase